At a Glance
Booking confirmations automatically acknowledge an appointment the moment it is made, by email and SMS, reassuring the client and reducing errors. ClinicSoftware.com sends instant confirmations with all the details and a reschedule link, so clients know their booking is secured.
What is a booking confirmation?
A booking confirmation is the automatic message sent as soon as an appointment is booked, confirming the time, treatment and location. It reassures the client and catches mistakes early. ClinicSoftware.com sends it instantly by email and SMS.
How do confirmations reduce no-shows and errors?
An immediate confirmation lets clients spot a wrong time straight away and adds the appointment to their plans, which reduces both errors and no-shows. It also sets up the later reminder sequence.
Can confirmations include a reschedule link?
Yes. ClinicSoftware.com confirmations include one-tap confirm and reschedule links, so if the time does not suit, the client can adjust it immediately rather than not turning up.
Key Numbers at a Glance
| Metric | Value |
|---|
| Sent | Instantly on booking |
| Channels | Email and SMS |
| Includes | Details and reschedule link |
Frequently Asked Questions
What is a booking confirmation?
An automatic message sent when an appointment is booked, confirming time, treatment and location. ClinicSoftware.com sends it instantly by email and SMS.
Do confirmations reduce no-shows?
Yes. An immediate confirmation lets clients catch a wrong time and plan around the appointment, reducing errors and no-shows.
Can clients reschedule from a confirmation?
Yes. ClinicSoftware.com confirmations include one-tap confirm and reschedule links.
Are confirmations automatic?
Yes. They send instantly for both online and staff-made bookings, with no manual step.
How It Works in ClinicSoftware
01
Enable instant confirmations for online and staff bookings
02
Include treatment, time and location details
03
Add confirm and reschedule links
04
Follow up with the reminder sequence
The Confirmations module tracks which clients have confirmed their upcoming appointments. See at a glance which bookings have been confirmed, which are unconfirmed, and which have not responded to a reminder. Follow up with a personal call for high-value or long appointments to protect revenue.
How It Works
01
Navigate to Diary → Confirmations View to see the full confirmation status list
02
Filter by date range to see tomorrow's unconfirmed appointments
03
Send a one-click follow-up SMS or email to any unconfirmed client
04
Mark appointments as confirmed manually after a phone call
Key Features
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Confirmation Status Dashboard
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Filter by Date
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One-Click Follow-Up SMS
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One-Click Follow-Up Email
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Manual Confirmation Mark
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Automatic Confirmation Links
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Unconfirmed Alert
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Confirmation Rate Report
Pro Tips
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Call every unconfirmed high-value appointment the morning before to protect revenue
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Set automated confirmation request messages at 48 and 24 hours before every appointment
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Track your confirmation rate monthly — a low rate signals problems with reminder settings
